Q - How long will one cartridge last?
A - This will depend on what type of smoker you are – heavy or light. Our customers have found that one cartridge is roughly equivalent to 7 – 15 cigarettes in terms of equivalent nicotine (not the duration of smoking).
Q - How do I clean my atomizer?
A - there are several tips circulating on the Internet, but the best way is to get some canned air, and blow this through the atomiser. Blow through the small hole (i.e the battery end, as this will blow out any debris). Do this last thing at night, and the atomiser is then clean and ready for use the next day. Don’t forget to blow through the small side hole in the atomiser also.
Q - How often should I change my battery?
A - When you first receive your kit, your batteries may be part charged, so you may only need to charge them for a few hours, not the full 8 hours that the manual states. Once you are using your Electronic Cigarette, have one battery on charge while you are using the other, and you may find that in use, one battery will last 3 – 4 hours before needing to be re-charged.
Before going to bed disconnect the battery from the atomiser, batteries can drain over night as they are in standby mode when not being used.
Q - Is there a "right" and "wrong" way to smoke the e-cig?
A - Try these handy tips to help you get the most from your e-cig;
Tip one:
You will generate better smoke if you inhale slow and long.
Tip two:
It is important that the battery is fully charged (the light on the charger is green) and that all the parts are properly connected to one another (so that no leaks can develop).
Tip three:
Do not overcharge the battery - it may become too hot and no longer perform optimally.
Tip four:
Make sure that your cartridge is not empty!
Q - "I plug battery into charger but light is green straight away..."
A - Smoke the electronic cigarette for a few minutes before plugging in to charger - this will deplete the small amount of charge that is present in the battery when it leaves the factory.
Q - Is it safe to use the electronic cigarette - what are the risks?
A - There are no toxins or by-products of combustion, ie carbon monoxide, given off by the e-cig because you aren't really inhaling smoke - its vapour! There is however, nicotine present in the cartridges which is believed to pose some health risks, especially in large doses or to those at greater risk (young people, pregnant women, persons with heart conditions and or high blood pressure for example). It is always best to consult your doctor or physician before using any nicotine replacement product. Having said that it is almost universally accepted that using an e-cig is far less dangerous than smoking!
Q - How long does the electronic cigarette nicotine cartridge last?
A - We have found that 1 - 2 cartridges should last a day for a light to medium smoker. Heavy smokers will probably need three to four cartridges per day. We do not recommend using too many cartridges per day as high doses of nicotine can be harmful in rare cases i.e. you wouldn't smoke 100 cigarettes in a day!
Q - Where can I buy replacement cartridges for my electronic cigarette?
A - You must use the correct cartridge for you e-cigarette (available to order from this site).
Q - Does my electronic cigarette require any cleaning or maintenance?
A - From time to time yes. Keep your e-cig in good working order by gently cleaning the contact plate between battery & atomizer with a cotton bud to ensure good electrical contact is made. Some users have reported that giving the atomizer head a quick, sharp blow of air helps give thicker "smoke". Please be careful when cleaning your e-cigarette as it can be damaged by rough handling or chemicals. This is especially true of the atomizer unit.
Q - I have lost/broken part of my electronic cigarette - can I get it repaired?
A - Yes! We have access to spare parts for our entire range and will be happy to assist you.
Q - Where do I get help & support if there is a problem with my electronic cigarette?
A - Help and support is available via e-mail
Q - How many puffs should I take on my electronic cigarette?
A - A traditional cigarette delivers approx 12 puffs before it burns down. Most e-cigarette users feel satisfied after approx 6 to 8 puffs of their e-cigarette.
